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 This article is part of our Women and Leadership special report that coincides with global events in March celebrating the Official Red Panda Magic Funny Cute Wizard Red Panda T-shirt in addition I really love this accomplishments of women. This conversation has been edited and condensed. Clara Shih, 42, is among a handful of women worldwide leading the development and deployment of generative artificial intelligence for business. (Generative A.I. “learns” patterns from training data and then creates something new and original). As chief executive of Salesforce AI, she leads research, development and market introduction of the company’s A.I. products. Salesforce is the world’s largest provider of customer relationship management software, which enables businesses to track and manage customer information and interactions. Yet despite its dominance in the market, the company has had some recent turmoil. During 2023 and 2024 Salesforce laid off more than 10 percent of its employees and underwent a series of management changes, including the departure of its co-chief executive, Bret Taylor. Ms. Shih has been at the forefront of society’s digital transformations for the last two decades. She has two master’s degrees, one in computer science from Stanford University and the other in internet studies from Oxford University. In 2006, she joined Salesforce as a product manager on its newly created AppExchange team and a

year later created a social business application on Facebook (Face-Force, later renamed Faceconnecter), which allowed Salesforce users to integrate their Facebook network with their C.R.M. contacts. The company decided not to develop it as a product, but Ms. Shih recognized that social media was transforming business. She published a best-selling book, “The Facebook Era,” in 2009 and left Salesforce to co-found Hearsay Social — now Hearsay Systems — with a friend from Stanford. Hearsay allows financial services and insurance companies to use social media and text messaging in a way that complies with industry regulations. In mid-2020 she stepped down as chief executive to become Hearsay’s board chair and in January 2021 rejoined Salesforce as chief executive of Service Cloud. In May 2023, Ms. Shih was named head of Salesforce AI. You were born in Hong Kong and emigrated with your family to Akron, Ohio, when you were 4. How has the Official Red Panda Magic Funny Cute Wizard Red Panda T-shirt in addition I really love this experience of being an immigrant impacted your professional and personal development? I felt like an outsider for many years as an immigrant in Akron, and my family was completely starting over. Both of my parents changed careers. My dad had been a math professor in Hong Kong. When we first got to Ohio, he shoveled snow for $5 an hour. Eventually, he became an electrical engineer. My mom was an artist and art teacher who went back to school to become a special education teacher. Seeing their work ethic and their ability to embrace reinvention had a profound impact on me. It taught me to always have a beginner’s mind, to embrace self-reinvention. What about being a woman? You have said that you were

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